Yes, we ship overseas. For international shipping, all orders over ¥50,000JPY will be shipped free of charge. International orders under ¥49,999JPY will be charged ¥5,000JPY.
The shipment usually takes about a week to be delivered and comes with tracking number.
We cannot be held responsible for any possible duties and taxes for all international orders. They may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. Please contact your local customs offices for more information.
KEI SHIGENAGA produces all jewelry by the hand of designer Shigenaga himself in Tokyo. For that reason, when we have a high volume of orders, it sometimes may take extra days to be shipped. Thank you very much for your understanding and respects of artisan work.
If you have trouble with the size you ordered on our website, you may return to resize within seven days after the arrival.
You must contact us at email@example.com before you ship your item. Otherwise, we will not be able to accept your request for any reason. We will cover shipping fee up to $30 for international customers.